Frequently Asked Questions



Why should I have my carpets cleaned?
There are many reasons to have your carpet and upholstery cleaned:
Health- Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.
Life of your carpet- can be greatly extended by simple routine professional cleaning.
Appearance- maintain the original look and luster of your carpet with regularly scheduled cleanings.
How often should I have my furniture cleaned?
The EPA currently has issued no guidelines on the recommended cleaning frequency for upholstery. Until such a guideline has been issued, our company recommends that you have your upholstery cleaned every other time your carpet is cleaned. Example: if your carpets get cleaned every six months, your upholstery should be cleaned once a year.

Should I vacuum before the carpet cleaner arrives?
Yes, vacuuming is essential to the longevity of your carpet. You should vacuum your carpet as often as possible.

Do you move furniture?
When necessary we will move and replace small furniture in its original position.

*We will not move musical instruments, grandfather clocks, most beds, full china hutches, full bookshelves, entertainment centers, pool tables…our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.

Should I move anything?
Yes, you should remove from the areas being cleaned, all nick knack and breakables.

How long will it take for my carpet or furniture to dry?
Our dry times typically range from 2 – 6 hours. Dry times can be affected by many factors including weather, humidity, and airflow.

How long before I can walk on my carpet?
You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry.

Are the products you use safe?
Yes, we use the #1 line of cleaning products in the world. This allows us to guarantee the highest quality job available at any price! Our products are: nontoxic, safe for pets & children, biodegradable, and phosphate free.

Are your technicians experienced?
Yes, our technicians attend courses, seminars, and schools across the country to keep current on the latest in cleaning technologies.

Will your services help my allergies?
Yes, having your carpet and furniture cleaned removes pollutants and makes for a more friendly breathing environment.

Will you remove all my stains?
Let me start by defining the difference between a spot and a stain: a spot is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods.(The foreign material is on or around the carpet fiber) A stain is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The foreign material has penetrated ‘soaked into’ fiber and has changed or damaged the fiber itself) Some stains may be very difficult or impossible to remove.

Does cleaning your carpet make it wear out faster?
No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear.

Does your process restore the original feel of my carpet?
Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.

Should I have a fabric protector applied after cleaning?
Yes, most carpet manufacturers recommend that you reapply protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet.

My carpet is really old, should I replace it?
With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is far less costly and may make a world of difference.

Which provides better indoor air quality: hardwood or carpet?
Carpet actually acts like a ‘filter’ trapping pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.

Spot-Out Cleaning Guide

Step by step advanced treatment recommendations (see bottom for spotting solutions)BLOOD:
  1. Apply cool detergent solution, blot.
  2. Apply cool ammonia solution, blot.
  3. Apply enzyme detergent, blot.
  4. Rinse thoroughly with water, blot until dry.
  5. If stain remains, apply rust remover or oxalic acid solution.
  6. Bleaching with 3-5% hydrogen peroxide may be necessary.
BUTTER AND MARGARINE:
  1. Apply dry-cleaning solvent, blot.
  2. Apply detergent solution, blot until dry.
  3. Apply vinegar solution, blot.
  4. Rinse with water, blot until dry.
CANDLE WAX:
  1. Scrape away as much wax as possible with spatula or dull knife.
  2. Apply dry cleaning solvent.
  3. Apply POG, blot.
  4. Apply dry-cleaning solvent, blot.
*Refer to general recommendation for hot iron treatment of wax.

KETCHUP & TOMATO SAUCE:
  1. Apply cool detergent solution, blot.
  2. Apply ammonia solution, blot.
  3. Apply enzyme detergent, blot.
  4. If stain remains, bleach with 3-5% hydrogen peroxide or sodium perborate.
  5. Rinse thoroughly with water, blot dry.
CHOCOLATE:
  1. Scrape away as much as possible with spatula or dull knife.
  2. Apply cool detergent solution, blot.
  3. Apply ammonia solution, blot.
  4. Apply vinegar solution, blot.
  5. Apply enzyme detergent, blot.
  6. Rinse thoroughly with water, blot until dry.
COFFEE:
  1. Apply detergent solution, blotting frequently.
  2. Apply vinegar solution, blot.
  3. Cover with dry towels until dry.
CRAYON:
  1. Apply dry-cleaning solvent.
  2. Apply POG, blot.
  3. Apply dry-cleaning solvent, blot.
  4. Apply detergent solution, blot.
  5. Rinse with water, blot until dry.
FOOD COLORING:
  1. Apply detergent solution, blotting frequently. A dried stain of food coloring will most likely spread when wet. Repeat until color is no longer transferred to towel.
  2. Apply ammonia solution, blot.
  3. Rinse thoroughly with water, blot until dry.
FURNITURE STAIN:
  1. Apply dry-cleaning solvent.
  2. Apply POG, blot.
  3. Apply dry-cleaning solvent, blot.
  4. Apply detergent solution, blot.
  5. Rinse with water, blot until dry.
Unfortunately, a furniture stain is nearly impossible to remove completely.

GRASS:
  1. Apply amyl Superiortate if available to remove chlorophyll, blot.
  2. Apply enzyme detergent, blot.
  3. Rinse with water, blot.
  4. Apply ammonia solution, blot.
  5. Apply vinegar solution, blot.
  6. Rinse with water, blot until dry.
Bleaching or professional stripping may be necessary.

INK(Ballpoint):
  1. Apply dry-cleaning solvent.
  2. Apply POG, blot.
  3. If stain remains, apply rust remover or oxalic acid solution.
INK (India):
  1. Apply dry-cleaning solvent.
  2. Apply POG, blot.
  3. Apply dry-cleaning solvent, blot.
  4. Apply detergent solution, blot.
  5. Apply ammonia solution, blot.
  6. Rinse with water, blot until dry.
JAM & JELLY:
  1. Apply detergent solution, blot.
  2. Apply vinegar solution, blot.
  3. Rinse with water, blot.
  4. Apply enzyme detergent, blot.
  5. Rinse with water, blot until dry.
LIPSTICK:
  1. Scrape off excess with spatula or dull knife.
  2. Apply POG, blot making sure not to reapply stain into fabric.
  3. Apply dry-cleaning solvent, blot.
  4. Apply detergent, blot.
  5. Apply ammonia solution, blot.
  6. Apply vinegar solution, blot.
  7. Rinse with water, blot until dry.
Try to avoid wet cleaning on wool.
Use POG and dry-cleaning solvents as long as possible.

MILDEW:
  1. Apply enzyme detergent, blot.
  2. Apply ammonia solution, blot.
  3. Rinse thoroughly with water, blot.
  4. Apply solution of oxidizing bleach (chlorine or perborate) Do not use chlorine bleach on wool or silk.
  5. Rinse thoroughly with water, blot until dry.
MUD:
  1. Brush or scrape away as much excess mud as possible.
  2. Apply detergent solution, blot.
  3. Apply ammonia solution, blot.
  4. Rinse thoroughly with water, blot until dry.
  5. If stain remains, apply POG and dry-cleaning solvent alternately, blot until dry.
MUSTARD:
  1. Apply detergent solution, blot.
  2. Apply vinegar solution, blot.
  3. Apply enzyme detergent, blot.
  4. If stain remains, rust remover (Oxalic acid solution) or bleaching may be necessary.
Do not use ammonia or alkalies.

NAIL POLISH:
  1. Apply dry-cleaning solvent.
  2. Apply amyl Superiortate if available or nail polish remover -PRETEST INCONSPICUOUS AREA FIRST.
  3. If stain remains, apply detergent solution, blot until dry.
  4. Apply ammonia solution, blot.
  5. Apply vinegar solution, blot.
  6. Rinse with water, blot until dry.
PAINT (Oil based):
  1. Apply detergent solution, blot.
  2. Apply ammonia solution, blot.
  3. Rinse with water, blot until dry.
  4. Apply POG, blot.
  5. Apply dry-cleaning solvent, blot.
PAINT (Water based):
  1. Check label on paint or specific thinner or solvent OR
  2. Apply dry-cleaning solvent.
  3. Apply POG, blot.
  4. Apply dry-cleaning solvent, blot
  5. Alternate steps 2 and 3 until stain is removed.
  6. If stain persists, weight down the stain with towels dampened with dry-cleaning for several hours to loosen, blot with solvent.
  7. Apply several drops of detergent solution and work into the stain, blot.
  8. Apply ammonia solution, blot.
  9. Alternate steps 2 and 3 and 6 until stain is removed.
Rinse thoroughly with warm water, blot until dry.

SHOE POLISH:
  1. Apply dry-cleaning solvent.
  2. Apply POG, blot.
  3. Apply dry-cleaning solution, blot.
  4. Apply detergent solution, blot.
  5. Apply ammonia solution, blot.
  6. Rinse thoroughly with water, blot until dry.
  7. If stain persists, bleaching or professional stripping may be necessary.
URINE:
  1. Blot as much as possible if still wet.
  2. Apply detergent solution, blot.
  3. Apply ammonia solution, blot
  4. Apply vinegar solution, blot.
  5. Rinse thoroughly with water, blot until dry.
  6. If stain remains, apply rust remover or oxalic acid solution.
  7. Bleaching with 3-5% hydrogen peroxide or sodium perborate might be necessary.
Urine stains may cause permanent dye removal from fibers.

VOMIT:
  1. Blot as much as possible.
  2. Apply enzyme detergent, blot.
  3. Apply ammonia solution, blot.
  4. Apply vinegar solution, blot.
  5. Rinse with water, blot until dry.
WINE:
  1. Apply detergent solution, blot.
  2. Apply vinegar solution, blot.
  3. Apply ammonia solution, blot.
  4. If necessary, bleach with 3-5% hydrogen peroxide or sodium perborate.
  5. Rinse thoroughly with water, blot until dry.
(If all else fails, switch to Chardonnay)!!

Spotting SolutionsAMMONIA SOLUTION- Mix one tablespoon of clean household ammonia with one-half cup of water.

BLEACH -Use hydrogen peroxide or sodium perborate (present in Snowy or Clorox II).DO NOT use chlorine bleach.

DETERGENT SOLUTION -Mix one teaspoonful of a colorless, mild detergent or dishwashing liquid in a cup of lukewarm water.

DRY-CLEANING SOLVENT -Volatile dry spotter or a commercial spotter such as Thoro, Energize, K2R. Use in small amounts…can be harmful in sizing, backings or stuffing material.DO NOT use gasoline, lighter fluid or carbon tetrachloride.

POG -Paint, oil and grease remover; available in hardware stores. Use extremely small amounts with extreme caution!

Call us Today at 888-678-8104